Scaling FCA-aware support for a London fintech
- Challenge
- A fast-growing City fintech needed to scale customer support and KYC checks without slipping on UK regulatory standards.
- Approach
- We stood up a dedicated, FCA-aware team handling onboarding, KYC and AML support and complaint handling to UK standards, in British English, under UK GDPR.
- Result
- A support function that grew with the product, kept complaint handling to UK standards, and freed the in-house team to focus on regulated decisions.
