Public sector outsourcing in the UK: accessibility and procurement
What public sector buyers need from an outsourcing partner, including WCAG 2.2 AA, the accessibility regulations and Welsh-language provision.
Corpshore UK · 20 May 2026
Public sector outsourcing carries obligations that the private sector does not. Citizen services must be accessible, inclusive and procured properly. Here is what to look for.
Accessibility is a legal requirement
Public sector digital services must meet WCAG 2.2 AA and the Public Sector Bodies Accessibility Regulations. Your partner should design and deliver to these standards, and be able to evidence it.
Welsh-language provision
For services that reach Welsh citizens, Welsh-language provision is expected. Ask your partner how they support it, in writing and on the phone.
Procurement readiness
Public procurement is structured and documented. A partner that is procurement ready can supply the information you need for a fair and compliant process, including data protection and security detail.
Inclusive citizen services
Citizens contact public services through many channels and in many circumstances. Multilingual capability and accessible design help you serve everyone, not just the easiest to reach.
What to ask for
- Evidence of WCAG 2.2 AA delivery
- Welsh-language provision where relevant
- Data protection under UK GDPR with a DPA
- Procurement-ready documentation
The right partner treats accessibility and inclusion as the standard, because for public services they are.
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